Privacy Policy

Last Updated: 24 February, 2025

At WoodPlanet, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. Whether you’re browsing our website, making a purchase, or contacting us for support, we want you to feel confident about how your data is handled.

This Privacy & Cookie Policy outlines the information we collect, how we use it, and the rights you have regarding your personal data.

We regularly review and update this statement. Any changes will be posted here, and the effective date at the top will reflect the most recent update. If we make significant changes, we will take reasonable steps to notify you.

By using our website, https://woodplanet.pk, you consent to the practices described in this policy.

1. WHO WE ARE

WoodPlanet operates https://woodplanet.pk, an online platform specializing in high-quality wooden products.

If you have any questions or concerns about how we handle your personal data, you can contact us:

📧 Email: contact@woodplanet.pk
📞 Phone: +92-301-9839743

2. INFORMATION WE COLLECT

We collect different types of personal information based on how you interact with our website and services. This includes:

A. Information You Provide Directly

  • Personal details: Name, email address, phone number, and shipping/billing address.
  • Order information: Purchase history, payment details (processed securely through third-party payment providers), and transaction records.
  • Customer support interactions: When you contact us via email, phone, or live chat, we may keep records of your communication.

 

B. Information We Collect Automatically

  • Device & browsing data: IP address, browser type, operating system, and referring URL.
  • Usage data: Pages visited, time spent on the website, and interactions with our content.
  • Cookies and tracking technologies: (See Section 6 on Cookies)

 

C. Information from Third-Party Sources

  • Social media platforms (if you engage with our content).
  • Marketing and advertising partners for analytics and targeted advertising.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

PurposeDescription
Order ProcessingTo process and fulfill your orders, including shipping, payments, and notifications.
Customer SupportTo respond to inquiries, requests, and complaints.
Marketing & PromotionsTo send promotional emails and offers (only if you opt-in).
Website ImprovementTo analyze website performance, improve user experience, and personalize content.
Legal ComplianceTo comply with legal obligations, fraud prevention, and security monitoring.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal data. However, we may share your data with:

  • Service providers: Payment processors, shipping partners, and IT support providers.
  • Legal authorities: When required to comply with the law or protect our legal rights.
  • Marketing & analytics partners: To improve our advertising effectiveness (see Section 6 on cookies).

All third-party service providers are contractually obligated to protect your data.

5. HOW WE PROTECT YOUR INFORMATION

We use technical and organizational measures to safeguard your personal data, including:

✅ Encryption for secure transactions.
✅ Access control to limit data exposure.
✅ Regular security updates to protect against threats.

Despite our best efforts, no method of data transmission is 100% secure. If you suspect a data breach, contact us immediately.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our website.

 

A. Types of Cookies We Use

 

Cookie TypePurpose
Strictly Necessary CookiesEssential for site functionality (e.g., shopping cart, security). These cannot be disabled.
Preference CookiesRemember your preferences (e.g., language, location).
Analytical CookiesHelp us track website performance and user behavior.
Marketing CookiesUsed by advertisers to show relevant ads based on your browsing habits.


B. Managing Your Cookie Preferences


You can manage your cookie preferences at any time by:

  1. Adjusting your browser settings to block or delete cookies.
  2. Using the “Cookie Settings” option at the bottom of our website.

Disabling cookies may affect website functionality.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., social media, external resources). We are not responsible for their privacy policies or practices.

Before engaging with any third-party sites, we recommend reviewing their privacy policies.

 

8. YOUR PRIVACY RIGHTS

Depending on your location, you have certain rights regarding your personal data, including:

RightDescription
AccessRequest a copy of the personal data we hold about you.
CorrectionUpdate or correct inaccurate information.
DeletionRequest deletion of your data (subject to legal limitations).
ObjectionObject to certain processing activities (e.g., direct marketing).
Withdraw ConsentRevoke consent for marketing or cookies at any time.

 

To exercise your rights, email us at contact@woodplanet.pk.

9. DATA RETENTION

We keep your data only as long as necessary for the purposes outlined in this policy. Some data may be retained for legal or regulatory reasons.

Data TypeRetention Period
Order & Transaction Data5 years (for accounting & legal compliance).
Customer Support Records1 year after last interaction.
Marketing DataUntil you opt-out.

 

Once the retention period expires, data is securely deleted.

10. CHILDREN’S PRIVACY

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us to request its deletion.

11. CHANGES TO THIS POLICY

We may update this Privacy & Cookie Policy periodically. Any significant changes will be communicated through our website.

12. CONTACT US

For any privacy-related inquiries, contact us at:

📧 Email: contact@woodplanet.pk
📞 Phone: +92-301-9839743